fg99 Responsible Gaming
Gaming at fg99 is meant to be fun and entertaining. We provide the tools, information and support to help every Bangladeshi player stay in control and play safely.
Our Commitment to Safer Play
fg99 is committed to providing a gaming environment that is safe, fair and enjoyable for all players in Bangladesh. We understand that for the vast majority of our players, gaming is a recreational activity — a way to enjoy cricket betting, slots, live casino and fishing games as entertainment alongside friends and family. However, we also recognise that a small number of players can develop unhealthy habits, and we take that responsibility seriously.
Our responsible gaming programme is built around giving players genuine choice and real tools. Whether you want to set a weekly deposit limit, take a short cooling-off break, or permanently close your account, fg99 provides the mechanisms to do exactly that — quickly, without judgment, and at no cost. We encourage every player to treat gaming as entertainment, set a budget before playing, and reach out to our support team the moment any concern arises.
Responsible Gaming Tools Available at fg99
Deposit Limits
Set daily, weekly or monthly deposit caps to keep your spend within a pre-agreed budget at all times.
Session Time Limits
Define how long each gaming session can last. When your limit is reached, the platform will prompt you to take a break.
Self-Exclusion
Request a temporary or permanent account block. Once active, no logins will be permitted during the exclusion period.
Loss Limits
Set a maximum loss threshold per day, week or month. Once reached, no further bets can be placed until the next period.
Activity History
Review your full betting and deposit history at any time inside your account dashboard to stay aware of your habits.
Account Closure
Permanently close your fg99 account at any time by contacting support. Remaining balance will be processed per our withdrawal policy.
21+ Age Restriction — Strictly Enforced
All new accounts on fg99 are subject to mandatory age verification as part of the KYC process. Players are required to submit a valid government-issued photo ID — such as a National Identity Card (NID), passport or birth certificate — to confirm they are 21 years of age or older before any withdrawal can be processed. Accounts that cannot be verified will remain restricted until valid documentation is provided.
If fg99 identifies that an account has been opened by or on behalf of a person under 21, the account will be immediately suspended without notice. Any balance held in that account — including deposits and any winnings derived from those deposits — will be forfeited, and the matter may be referred to the relevant authorities. If you suspect a person under 21 is using fg99, please notify our support team immediately at [email protected].
How to Set Your Responsible Gaming Limits
Setting your limits on fg99 is straightforward and takes less than two minutes. Follow these steps to activate any responsible gaming control on your account.
- 1Log in to your fg99 account using your registered mobile number and password.
- 2Navigate to "My Account" and select the "Responsible Gaming" section from the menu.
- 3Choose the type of limit you want to set: Deposit Limit, Loss Limit or Session Time Limit.
- 4Enter your chosen limit value and the period (daily / weekly / monthly). Review the summary carefully before confirming.
- 5Confirm the change. Limits take effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period.
Self-Exclusion — Taking a Break from fg99
fg99 offers three levels of self-exclusion to match your needs: a short-term cooling-off period of 24 hours to 7 days, a medium-term exclusion of 1 month to 6 months, and a permanent self-exclusion with no defined end date. During any active self-exclusion period, your account will be fully locked — you will not be able to log in, place bets, make deposits or receive any promotional communications from fg99.
To request self-exclusion, contact the fg99 support team via live chat or email at [email protected]. Please state clearly the type and duration of exclusion you require. Our team will process your request promptly and confirm activation. You do not need to provide a reason for your self-exclusion request — your privacy is respected throughout the process.
- Self-exclusion requests are actioned immediately — typically within one hour of your request being received during operating hours.
- During a permanent self-exclusion, your account cannot be reopened. If you later wish to return, you must create a new account and undergo a fresh KYC verification after a minimum of six months.
- fg99 will not send any promotional emails, SMS or notifications to self-excluded players for the entire duration of their exclusion period.
Recognising Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following are common warning signs that gaming may be becoming harmful rather than enjoyable. If you notice any of these patterns in your own behaviour, we encourage you to reach out to our support team without delay.
Tips for Safer Gaming at fg99
- Set a strict entertainment budget before you start playing and stick to it. Treat gaming as a leisure expense, not a potential income source.
- Never gamble with money you cannot afford to lose. Only play with funds that are surplus to your essential living expenses.
- Take regular breaks — step away from the screen every 30 minutes and use the session time limit tool to enforce this automatically.
- Do not gamble under the influence of alcohol, medication or substances that may impair your judgment.
- Keep gaming as one activity among many — maintain your social life, hobbies and offline commitments alongside it.
- If you ever feel gaming is no longer fun and is becoming a source of stress or financial strain, stop immediately and contact fg99 support to activate your self-exclusion or cooling-off period.
Protecting Minors from Gambling
fg99 takes the protection of minors extremely seriously. If you share a device with a family member under 21, we strongly recommend enabling the parental control features on your device and browser. Never leave your fg99 account logged in on a shared device, and always use a strong, unique password that younger family members cannot guess. Your account login credentials must never be shared with anyone, regardless of age.
If you believe that a person under the age of 21 has accessed or registered on fg99, please contact our support team immediately by live chat or by emailing [email protected]. We will investigate the matter urgently and take all appropriate action, including immediate account suspension and deletion of any personal data associated with the underage user.
Get Support — We Are Here to Help
You are never alone if gaming is becoming a concern. The fg99 support team is available around the clock to listen without judgment and help you access the tools you need. Whether you want to set a limit, request a break, or simply talk through your concerns, please reach out. Acting early makes a real difference.
Live Chat Support
Connect with a fg99 support agent instantly via the live chat button inside the platform. Available 24 hours a day, 7 days a week, 365 days a year.
Email Support
Send your responsible gaming request or concern to [email protected]. Please write "Responsible Gaming" in your subject line so our team can prioritise your message.
Request a Time-Out
Need a short break without committing to a full self-exclusion? Ask our support team for a time-out period of 24 hours, 48 hours or up to 7 days. Your account will be locked for the chosen period with no action required from you.
Play Responsibly — Explore fg99 Safely
When gaming stays fun, fg99 is a great place to enjoy cricket betting, slots, live casino and more. Set your limits, know the signs, and play within your means. 21+ only.
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