fg99 Privacy Policy
We are committed to protecting your personal data. This policy explains what information fg99 collects, why we collect it, and the rights you hold over your data.
1. Introduction
fg99 ("we", "us", "our") is committed to protecting the personal information of every player who registers and uses the fg99 platform. This Privacy Policy ("Policy") sets out clearly how fg99 collects, stores, processes, shares and protects your personal data. It also describes the choices and rights available to you regarding your information. This Policy applies to all users of the fg99 website and mobile web platform, regardless of which device they use to access the service.
By creating an account on fg99 or by continuing to use the fg99 platform after this Policy has been published or updated, you acknowledge that you have read, understood and agreed to the data practices described herein. If you do not agree with any part of this Policy, you must stop using fg99 and may request deletion of your account and associated personal data by contacting our support team.
Our Privacy Principles
Data Security
All data in transit is protected by SSL/TLS encryption. Stored data uses industry-standard security controls.
Purpose Limitation
We collect only what we need and use it only for the purposes stated in this Policy. We do not sell your data to any third party.
Your Control
You have the right to access, correct, export and delete your personal data. Contact support to exercise your rights at any time.
Minimal Disclosure
fg99 shares personal data with third parties only where required to operate the platform or comply with legal obligations — never for marketing.
No Unsolicited Marketing
We do not share your contact details with advertising networks or unrelated marketing partners.
Policy Updates
When this Policy changes materially, we notify registered players before the new version takes effect.
2. Information We Collect
fg99 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service partners such as payment processors. The table below summarises the main categories of data we collect and the reason for each.
| Data Category | Purpose |
|---|---|
| Identity data (name, date of birth, NID / passport number) | Account registration, KYC age and identity verification |
| Contact data (mobile number, email address) | Account communications, security alerts, support correspondence |
| Financial data (bKash / Nagad / Rocket account numbers, transaction records) | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical data (IP address, device type, browser, session data) | Platform security, fraud detection, service optimisation |
| Usage data (games played, bet history, session duration, responsible gaming settings) | Personalisation, responsible gaming monitoring, bonus eligibility assessment |
3. How We Use Your Information
fg99 uses the personal data we collect strictly for the purposes described in this section. We do not use your personal data for any purpose incompatible with the original reason for its collection without first seeking your explicit consent.
- To create and manage your fg99 account, including verifying your identity during the KYC process and maintaining your account profile accurately.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and supported Bangladeshi bank channels, and to maintain accurate transaction records.
- To detect and prevent fraud, money laundering, bonus abuse, underage gambling and other activities that breach our Terms and Conditions or applicable laws.
- To deliver customer support, resolve account disputes, investigate complaints and respond to queries submitted via live chat or email at [email protected].
- To send you transactional communications (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional messages about bonuses relevant to your account.
- To monitor responsible gaming indicators such as session length, betting patterns and deposit frequency, and to apply responsible gaming tools where appropriate.
4. Legal Basis for Processing
fg99 processes personal data on one or more of the following legal grounds, depending on the nature of the data and the purpose of processing.
- Contractual Necessity: Processing your identity, contact and financial data is necessary to create and operate your fg99 account and to execute payment transactions.
- Legitimate Interests: fg99 processes technical and usage data to protect the security and integrity of the platform, detect fraud and optimise service performance.
- Legal Obligation: fg99 processes financial and identity data to meet anti-money laundering (AML) obligations, age verification requirements and other applicable regulatory requirements.
- Consent: Where you have explicitly opted in, fg99 processes contact data to send promotional communications about bonuses and platform news. You may withdraw consent at any time by contacting support.
5. Sharing of Information
fg99 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. We share data only in the limited circumstances described below, and only to the extent necessary for that specific purpose.
- Payment Service Providers: bKash, Nagad, Rocket, Upay and supported bank partners receive the minimum data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies.
- Identity Verification Partners: fg99 may use third-party KYC verification services to confirm your identity and age. These services receive only the data required to complete the verification check.
- Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi receive anonymised session and gameplay data necessary to deliver and audit their games. They do not receive your identity or contact data.
- Legal and Regulatory Authorities: fg99 will disclose personal data to law enforcement agencies, regulatory bodies or courts where required by applicable law, valid legal process, or where disclosure is necessary to protect the rights or safety of fg99, its players or the public.
6. Cookies and Tracking Technologies
fg99 uses three categories of cookies: (a) Strictly necessary cookies required for the platform to function — including session authentication tokens and security cookies that cannot be disabled; (b) Performance cookies that collect anonymised data about how players use the platform, helping us improve the service; (c) Functional cookies that remember your preferences such as language settings and responsible gaming limits you have configured.
Most mobile browsers allow you to control cookies through the browser settings menu. Disabling strictly necessary cookies will prevent the fg99 platform from functioning correctly. Disabling performance or functional cookies will not prevent you from accessing the platform but may affect your experience.
7. Data Retention
fg99 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, tax and anti-money laundering obligations. In general, account data and transaction records are retained for a minimum of five years from the date of account closure to meet AML record-keeping requirements. Usage and session data is retained for a shorter period, typically 12 to 24 months, for fraud detection and platform improvement purposes.
When your account is closed — whether at your request or by fg99 — personal data that is no longer required for legal or regulatory retention purposes will be deleted or anonymised within a reasonable timeframe following the end of the applicable retention period. You may request information about the specific retention period applicable to your data by contacting our support team.
8. Your Rights Over Your Personal Data
As a player on fg99, you have a number of rights regarding the personal data we hold about you. To exercise any of these rights, please contact the fg99 support team via live chat or by email. fg99 will respond to all valid rights requests within a reasonable timeframe and may need to verify your identity before processing a request.
- Right of Access: You have the right to request a copy of the personal data fg99 holds about you, along with information about how it is being used.
- Right to Rectification: If any personal data fg99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
- Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data. fg99 will delete data that is no longer required once all applicable retention periods have expired.
- Right to Restriction: You may request that fg99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing on legitimate interest grounds.
- Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that fg99 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose.
9. Security of Your Data
fg99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the fg99 platform, encryption of sensitive data fields at rest, strict access controls ensuring only authorised personnel can access personal data, regular security testing and vulnerability assessments, and real-time fraud monitoring systems.
While fg99 takes reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also play a role in keeping your data safe: use a strong, unique password for your fg99 account, never share your login credentials with anyone, and contact fg99 support immediately if you believe your account has been compromised.
10. Third-Party Services and Game Providers
Game content on the fg99 platform is provided by licensed studios including Pragmatic Play, Evolution Gaming, Spribe and Ezugi. While fg99 carefully selects its game partners, each provider operates its own infrastructure. fg99 does not pass identifiable personal data to game providers — only the anonymised technical session data required to deliver and audit gameplay is shared.
11. Children's Privacy and Age Verification
The fg99 platform is strictly intended for adults aged 21 and above. fg99 does not knowingly collect personal data from any person under the age of 21. All new accounts are subject to mandatory age verification as part of the KYC process. If fg99 discovers that an account has been registered by or on behalf of a person under 21, the account will be immediately suspended, all balances will be forfeited and any personal data associated with the underage account will be securely deleted, except where retention is required by law. If you believe a minor has registered on fg99, please contact our support team immediately.
12. Changes to This Privacy Policy
Where changes to this Policy are material — meaning they significantly affect the way we use your personal data — fg99 will notify registered players via their registered mobile number or email address before the new version takes effect. Your continued use of the fg99 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
13. Contact Us — Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how fg99 handles your personal data, please contact the fg99 support team. Support is available 24/7 via live chat on the fg99 platform. You may also reach us by email at [email protected] (plain text only — this address is not a clickable link). We will acknowledge all data rights requests promptly and aim to resolve them within 30 days.
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